Dubuque will no longer accept utility bill payments at area banks due to changes to the City’s billing software.
Going forward, utility bill payment options include:
- Online at www.cityofdubuque.org/payment.
- By phone 24/7 by calling 563-589-4144 and then selecting option #1.
- At the City’s utility billing window inside City Hall at 50 W 13th St. Hours of operation are Monday through Thursday 7 a.m. – 5 p.m. and Friday, 7 a.m. – 1 p.m.
- At the drop box outside City Hall at the 13th Street entrance (please do not put cash in the drop box, checks or money order payments only).
- Checks or money order payments can be mailed to: Utility Billing, City Hall, 50 W. 13th St., Dubuque, IA 52001.
- Automatic payments scheduled at www.cityofdubuque.org/utilitybilling.
For more information, contact utilityb@cityofdubuque.org or call 563-589-4144.
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